Refund and Returns Policy

Refund Policy of Megs Soap Boudoir

This Refund Policy (“Policy’) applies to the following purchases through

1)    General

    1. We offer refunds, in accordance with the Australian Consumer Law and on the terms set out in the refund Policy (“Policy”).
    2. Any benefits set out in this Policy may apply in addition to the consumer’s rights under the Australian Consumer Law.
    3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
    4. We refund items only if they are faulty due to manufacture error. We will not refund because of: not being identical to the photo, difference in colours, pattern or swirl, imbeds being different but still within the same theme. All our products are handmade and will never be identical in every way making each item unique.

2)    Cancellation and Change of Mind

  1. We do not offer any refund or exchange if you change your mind, or find the same product or service cheaper elsewhere.

3)    Products Damaged During Delivery

  1.  In the event that the product you ordered has been damaged during delivery:
  2. Please contact us as soon as possible (Email)
  3. You must contact us within 7 days from the date of receiving your product.
  4. We require proof of purchase, photographs of the outside of the original post packaging and the product that has been damaged. No refund will be approved without photo proof of the claim.
  5. Once the claim has been processed and approved a refund of the product/s only will be given within 14 business days using the original payment method used.

4)    Exceptions

  1. Notwithstanding the other provisions of this Policy, we may refuse to provide a refund for a product purchased by you if:You misused the said product in a way which caused the problem
    • You knew or made aware of the problem(s) with the product or service before you purchased it.
    • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
    • Any other exceptions that apply under the Australian Consumer Law.

6)    Returns

  1. We do not accept returns due to health and hygiene reasons.
  2. Do not send items back to us before contacting us first.
  3. Returned items sent back to us will not be reimbursed for postage costs and items return to sender costs will be deducted out of the refund amount.

7)    Exchanges

  1. Due to the personal nature of the products and health & hygiene we do not offer exchanges.

8)    Gifts  

  1. a.If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the faulty item(s). Once photo proof has been received, a gift certificate will be mailed to you.
  2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

9)    Need Help?

Contact us at for questions related to this Policy and about any refunds.

 Information about consumer law is available from the website Australian Competition and consumer Commission.