If you are not completely satisfied, or your item has arrived faulty or damaged, we are more than happy to offer a refund or exchange. Please see below for further details.
Damaged product from postage: If your order arrives damaged from it's journey to you in the post, please take a photo of your product in its packaging immediately and send to firstname.lastname@example.org along with your invoice number and date of arrival. Failure to raise the issue immediately could result in no offer of refund or exchange.
If you are not happy with your product: If you are not happy with your product, please contact us at email@example.com to raise the issue. We will then investigate and see what we can offer to ensure that you are never disappointed with one of our products again.
Exchange: Due to hygiene reasons, we are unable to offer exchanges or refunds on products due to simple change of mind.
Scents: If you are purchasing online and are unsure on a scent, please send an email to firstname.lastname@example.org for clarification.
Products: Every single product is handcrafted to the highest standards. This means that each batch may slightly differ - whether it be the colour, scent, shape, toppings etc. However, every product will be as per the description and 100% perfect - every time!
Terms and Conditions: We reserve the right to ask for the product to be returned prior to offering a refund, exchange, credit or discount to confirm that the product is indeed faulty and/or damaged. If the product does appear to be faulty and/or damaged, we will then offer a refund, exchange, credit or discount including a credit for the return postage cost.
You must always provide proof of purchase - we offer electronic copies of receipts via email upon completing the checkout process.
Any issue must be raised immediately so as a solution can be remedied as quickly as possible.
Being unhappy with a product does not always warrant a refund, credit or exchange. A discount can be offered instead of a refund or exchange.
Without photos/or proof of a purchase, the refund, exchange, credit or discount does not need to be offered. User error does not warrant a refund, exchange, credit or discount.
If your order is canceled due to fraud detection, incorrect shipping information provided etc - you may be charged a restocking and/or cancellation fee. Options will be - refund or exchange or credit or discount offer. Options will never include more than one from the above.
By proceeding with your order you are agreeing with the terms and conditions stated herein.
International Shipping: Our products and/or shipping fees do not include import fees/charges and/or taxes. All other fees/charges are the buyer's responsibility. Please check with your country's customs office to determine any additional costs prior to purchasing.
Dispatch Dates: We currently dispatch orders every Wednesday and Friday. Dispatch dates are provided to customers as a guideline only. Orders will be shipped within 5-10 days of the guideline dispatch date. For national shipping, allow 5-14 days from date of order to delivery. For international shipping, allow 10-20 days from date of order to delivery. To confirm your exact dispatch date, please contact email@example.com